• Views: 4304

Swift Group Extends Connect Direct

SwiftRegistrations for Connect Direct, Swift Group’s exclusive online customer service account surpassed the important milestone last week of one thousand members.

Following its successful introduction in 2014 on premium ranges of caravans, Swift Group has invested in extending Connect Direct to owners of all new caravans, motorhomes and holiday homes for the 2017 season ensuring everyone has the opportunity to benefit from the service.

Customer Satisfaction is of primary importance at Swift Group; the only manufacturer to have an in- house customer service team and is constantly exploring how to improve an owner’s experience.

Connect Direct was developed to be a proactive service to customers and an extension of the existing customer service operation at Swift.

Connect Direct provides a host of benefits for owners: notification of when vehicle services are due; a service history record; updates and links to vehicle information; direct contact with Swift Group and much more. Customers contact Swift through either a dedicated telephone number, email address or live link facility. And if a vehicle develops a problem the owner can contact Swift directly who will work with them and their chosen dealer to resolve it.

“The growth in Connect Direct registrations is tremendous news, especially for new owners who are now benefitting from enhanced customer service” said Amy Archer, Deputy Managing Director, “as a company we lead the industry in many areas and to be at the forefront on customer service is especially rewarding. Ensuring our customers can enjoy their leisure time with the added peace of mind they have from the direct support of our dedicated customer services team is really important to us. Connect Direct takes our customer service offering to new levels, and the registration figures show just how relevant this offering is to our customers today.”

This entire site © BM Services and UKMotorhomes.net. If you wish to reproduce any information published here, including copying to online discussion groups or forums, please make a request via our contact form. Information reproduced without our express permission is an infringement of copyright and we may take action against anyone so doing. Direct links to our pages are welcome.

Disclosure: UKMotorhomes.net runs sponsored posts — the disclosure message is marked at the beginning of each article using the phrase "sponsored article". We develop sponsored content with companies whose products and services we think our readers will find valuable or interesting.

We endeavour to provide accurate information, however, despite our best efforts, unfortunately mistakes and inaccuracies may occur in our content. It is also possible that some information may be revised after publication. You should always make independent checks before relying on anything published here. Please let us know if you spot any inaccurate or misleading information and we will correct it as soon as possible.

X

Note:

Sorry, this function is disabled